Returns & Refunds policy

Effective Date: December 28, 2025
Website: https://solsticeshelf.com/
Company: Solstice Shelf

At Solstice Shelf, customer satisfaction is important to us. Please read this Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

You may request a return if:

• The item was damaged, defective, or incorrect

• The request is made within 7 days of delivery

• The product is unused, unworn, and in its original packaging

⚠️ Certain items may be non-returnable due to hygiene, safety, or clearance reasons. These will be clearly marked on the product page.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products (unless received damaged)

• Items purchased during sale or clearance

• Gift cards or downloadable/digital products (if applicable)

• Products returned without original packaging

3. Return Process

To initiate a return:

1. Email us at support@solsticeshelf.com

2. Include your order number, reason for return, and photos (if damaged or defective)

3. Our support team will review and respond within 2–3 business days

Once approved, you’ll receive return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item was damaged or incorrect

• We recommend using a trackable shipping service

• Solstice Shelf is not responsible for lost or undelivered return shipments

5. Refunds

• Once the returned item is received and inspected, we’ll notify you

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

⏳ Bank or payment provider processing times may vary.

6. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Incorrectly shipped

To request an exchange, contact us at support@solsticeshelf.com with your order details.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your card issuer or payment provider

3. If the issue persists, email us at support@solsticeshelf.com

8. Order Cancellations

• Orders can be canceled only before shipment

• Once an order has been shipped, cancellation is not possible

9. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions related to refunds or returns, contact us at:

📧 support@solsticeshelf.com
🌐 https://solsticeshelf.com/